Delivery & Returns

Delivery and Returns

At our store, we are dedicated to ensuring a seamless and speedy delivery process for our valued customers. Here's what you can expect:

When will my order arrive? We pride ourselves on crafting each personalized guestbook with the utmost precision and care. Here's our usual timeline:

• Crafting Time: Post your order placement, it takes us about 3 to 7 days to meticulously craft and prepare your product.
• Standard Shipping: Once your handcrafted piece is ready, standard shipping will typically have it at your doorstep within 5 to 10 business days.
• Express Shipping: Opt for express shipping, and you'll receive your order approximately 2 to 4 business days post-production.

We partner with Australia Post for all our deliveries and rest assured, we'll provide you with a tracking number so you can monitor your package's progress.

Please bear in mind, these are general estimates and actual delivery times may occasionally vary.

Returns

Please note that due to the personalisation nature of our products, we do not accept returns unless we've sent you a wrong or damaged product. 

If you receive a wrong or damaged product, we can refund the order as long as you contact us within 7 days of the delivery date. Please note that you will need to return the product to us via post. We will provide you with a shipping label at no cost to you. We might also request you for some photos showing the incorrect product or damaged product before we process your refund request. Your refund will be processed within 2 days of us receiving the goods back, and a refund will automatically be applied to your credit card or original method of payment.